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Te Hōtaka a Te Pae Tawhiti - Te Pae Tawhiti Programme

E whakaumu ana mātou kia mārama pai ake, kia hono kaha ake, kia  whakarato pai ake, me te tautoko pai ake i ngā kiritaki, ō rātou whānau me ngā hapori We’re transforming so we can better understand, connect to, deliver for, and support clients, their whānau and communities

Te Pae Tawhiti Programme (the Programme) is a multi-year change programme to enable us to deliver services that are easier to use, more accessible and integrated across employment, housing and income support. 

The Programme will deliver:

  • a better digital experience across all MSD services
  • a new service model and stronger case management practice model, with more focus on prevention and sustaining outcomes and intensive support for those who need it most
  • simpler processes for seniors, students and working age clients
  • smarter ways of partnering with social services, iwi, employers, and commercial suppliers. 

Clients and whānau will be able to:

  • access support more quickly, with a digital option available
  • achieve employment and other goals more easily
  • receive full and correct entitlement
  • receive services that reflect and support the diverse and multiple needs of New Zealanders
  • access support that improves equity of outcomes for Māori
  • access support that improves equity of outcomes for Pacific.

Staff will be able to:

  • spend more time working with clients who need our help to achieve their goals, rather than doing manual processing
  • use modern, integrated systems that show a single view of client information.

Partners will be able to:

  • focus more on outcomes and less on process
  • support the clients and whānau best suited to their services.

Government will be able to:

  • use modern and stable technology
  • implement new policy more easily.

It will take years to do everything we want. Our initial focus will be on the foundations for digital services and case management change, including:

  • creating a modern digital experience for clients
  • enabling New Zealanders to access digital employment services
  • developing new case management practices fundamental to the Future Service Model
  • significantly improving contract management to allow more efficient and effective partnering.

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