Login
Guidance and resources for BFC providers
On this Page:
This page provides resources for providers of Building Financial Capability (BFC) services.
Service Guidelines
Services must be delivered in accordance with the BFC and BFC Plus Service Guidelines.
Client outcomes measurement
MSD provides two ways to measure BFC clients' outcomes:
- Client-led Outcomes
- Wellbeing - Hauora reflection
Both are mandatory for all BFC providers. The only non-mandatory component is the Client Satisfaction Net Promoter Score in the Wellbeing - Hauora reflection, as this is primarily for Providers’ use.
Client Voices is the preferred method to administer the questions to clients; forms are also available for BFC providers to download:
Using the tools
Client outcomes measurement training
Training hui for BFC Providers provided an overview.