A family group illustration

Building Financial Capability

What is Building Financial Capability?

Building Financial Capability (BFC) is a range of services and products that help people, families and whānau experiencing hardship to build their financial capability and resilience. BFC takes a strengths-based approach to empower people to get control of their money, set goals and achieve long-term, sustainable change.

Budget 2020 funding boost for BFC services

The Government has announced $39.2 million investment over four years in Building Financial Capability (BFC) services, to address cost pressures on services and as part of the response and recovery from COVID-19.

The investment supports the delivery of the strengths-based and whānau-centred model of BFC services. It also recognises the critical importance of building financial capability and resilience and addressing problem debt, particularly during the expected economic downturn of COVID-19.

Who can use BFC services?

Anyone experiencing financial hardship in their personal life can use BFC services and products for free. They don’t need to be receiving support from Work and Income. People can go directly to BFC services themselves or be referred by other people or organisations. Contact the free financial helpline MoneyTalks for confidential advice and to be connected to BFC services.

BFC services, products and support

  • Financial mentors – one-on-one service focused on helping people, families and whānau with their finances.
  • MoneyMates – peer-led support group programme that encourages people to learn from others as they talk about money and finances in a group situation.
  • Building Financial Capability Plus – intensive support for people with more complex needs
  • The Generator – generating prosperity through community action and enterprise in New Zealand communities that are the most vulnerable to poverty.
  • MoneyTalks – free financial helpline that provides confidential advice to people in difficulty and connects them with BFC services in their community.
  • BFC Fund – initiative to support communities experiencing hardship to become financially capable and resilient.
  • Community Finance Initiative – affordable credit for individuals and whānau on low incomes.
  • The Safer Credit and Financial Inclusion strategy – partnering to help low income New Zealanders access affordable, appropriate products and services.

Guidance and resources for providers

Find out more