MSD business transformation programme: Detailed Business Case for the remainder of the programme

29 August 2025.

These papers are the Detailed Business Case to continue the Ministry of Social Development’s transformation programme. MSD will change the way it operates, modernise its technology and business processes to support new and more efficient ways of working, and reduce costs and risk.

PDF format

Coversheet (PDF 128.42KB)
Paper - MSD business transformation programme: Detailed Business Case for the remainder of the programme (PDF 9.26MB)
Appendix One – Outcome of Gate 0/2 Review (4-8 November 2024) (PDF 1.98MB)
Appendix Two – MSD Business Transformation Te Pae Tawhiti Programme Horizons Two and Three Detailed Business Case (PDF 9.72MB)
Appendix Three – Key milestones of the programme (PDF 11.33KB)
Appendix Four – Summary of key risks to the programme (PDF 77.94KB)
Cabinet Expenditure and Regulatory Review Committee Minute EXP-24-MIN-0079, Cabinet Office. (PDF 1.22MB)

Word format

Coversheet (Word 56.18KB)
Paper - MSD business transformation programme: Detailed Business Case for the remainder of the programme (Word 49.3KB)