![Annual Report 2016-17 cover](/images/mandatory/general-content/publication-covers/annual-report-2017.png)
Snapshot of MSD 2016/2017
We work with over 1 million New Zealanders every year.
Through our services we work with almost every New Zealander at some point in their lives.
![snapshot of msd 2016-17](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2016-2017/snapshot-of-msd-2016-17-part2.png)
![snapshot of msd 2016-17](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2016-2017/snapshot-of-msd-2016-17-part3.png)
Text summary
276,041 clients on benefit (down 3,765 since 30 June 2016)
1.9 million face-to-face interviews with clients
almost 22,000 transactions per day
66.2% of applications for financial assistance completed online (June 2016: 55.9%)
17% fewer children in benefit-dependent households than in 2013
30,000 (2016) myMSD registrations
375,000 (2017) myMSD registrations
287,733 Community Services Card holders over 65 years old
712,251 SuperGold Card holders (up 3.4%)
8,583 SuperGold Card business partners
7 million calls answered by Service Delivery contact centre - 80% of calls from clients were categorised and routed correctly by voice-enabled technology
542,639 applications for study assistance processed
27,000 Student Job Search placements
5,353 applications on the housing register (plus 1,420 on the Transfer Register)
2,772 social housing tenancy reviews - 399 households left the social housing market as a result
554 social housing grants for 371 clients
6,950 households placed in social housing
1,123 additional emergency housing places available
66,332 social houses available - 4,600 provided by 34 community housing providers