Our structure

We are one of New Zealand’s larger government departments employing people in over 200 locations around the country. To provide our diverse range of services in the best possible way.

Service Delivery

The Service Delivery group works together to make a difference for New Zealanders. Whether that’s helping someone get sorted financially so they can study, supporting someone into work, ensuring support is there for someone who can’t work, helping one of our seniors by granting their entitlement to New Zealand Superannuation, or giving New Zealanders confidence that the system they fund is being used by people in genuine need.

The work of our Service Delivery Group is supported by National Office, which is made up of a number of teams carrying out a wide range of functions.

They share one purpose – supporting the work of our people around the country who are helping New Zealanders help themselves to be safe, strong and independent.


The Policy branch brings together the Ministry’s policy functions in one place and is an integrated, professional and thought-leading provider of advice to the Government.

Strategy and Insights

This group leads the development and implementation of the Ministry’s strategy by creating insights for effective decision making, focusing resources on the right investments, and understanding and evaluating performance.

People and Capability

This group is responsible for:

  • providing corporate services that provide capability to MSD
  • shared services for Oranga Tamariki
  • hosted sector services and support for implementation of the MSD strategic change programme – Te Pae Tawhiti

Māori, Communities and Partnerships

This group is responsible for building capability across the organisation to support the aspirations of Māori, connecting and collaborating to build effective partnerships and community approaches that achieve better outcomes for those who most need our support.

Organisational Assurance and Communication

This group is responsible for ensuring the overall integrity of MSD’s operations by making sure there is ongoing compliance with legislation and policy, communication with the public and stakeholders is effective, and Ministers are supported.

Office of the Chief Executive

The Office of the Chief Executive (OCE) provides high level strategic, organisational and operational advice, and manages key external relationships across the social sector as well as across the entire state sector. It works with all areas of MSD to coordinate and provide advice to the Chief Executive and Ministers.

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