Te Huringa ō Te Ao service design resources

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We provide a range of resources to support Te Huringa ō Te Ao providers with service design. They’re designed to complement providers’ own models and ways of working.

These tools can support designing flexible, culturally grounded, whānau-centred services that align with the framework for Te Huringa ō Te Ao.

About Te Huringa ō Te Ao

Learn more about the kaupapa, the framework and how service design works.

About Te Huringa ō Te Ao
Service aspirations and underpinning principles
Te Huringa ō Te Ao Framework (PDF 164.96KB)
Service design approach (PDF 155.16KB)

Service design tools

Resources and tools to support through every stage of service design.

Whānau voice guide (PDF 414.62KB)
The compass tool (Word 162.72KB)
The process guide – suggested activities for service development (PDF 691.09KB)
Service concept template (Word 622.82KB)

Service Guidelines

Services must be delivered in line with the Service Guidelines. This document sits across all individual provider service concepts.

Te Huringa ō Te Ao Service Guidelines (PDF 13.71MB)

Development of Te Huringa ō Te Ao

Find out more about how Te Huringa ō Te Ao was developed.

Roadshow presentation 2023 (PDF 1.79MB)
Insights from community roadshows 2023 (PDF 816.28KB)
Research that informed our approach (PDF 181.96KB)

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