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Te Pae Tawhiti Programme

Te Pae Tawhiti Programme (the Programme) is a multi-year change work programme to enable the Ministry of Social Development (MSD) to deliver services that are easier to use, more accessible and integrated across employment, housing, and income support.

The Programme will also modernise MSD’s technology, improve our secure use of data and information to support this change, build system agility and resilience, and allow MSD to partner more often and more effectively.

Why are we doing it?

We want to make it easier and simpler for New Zealanders to get help and support through the welfare system.

The Programme will help us achieve the shifts we want to make, set out in Te Pae Tawhiti – Our Future, MSD’s strategic direction.

The Programme will also position us to deliver the changes to the welfare system that the Government requires.

How long will this take?

The changes we want to make are significant and complex.

This is going to be a multi-year process with the first improvements expected to be delivered in 2025.

What’s next?

Following Cabinet’s approval of our Programme Business Case in May 2022 we are now developing a Detailed Business Case (DBC), which is scheduled to be completed in early 2023.

The DBC will outline the priority initiatives for the first phase of the Programme. At this stage we anticipate the first phase will begin in 2023 or 2024.

We’ll continue to update this page periodically as work progresses.

Information for market providers

Te Pae Tawhiti is a multi-year change programme, divided into a series of stages or “horizons”.

The type of organisational transformation MSD is planning requires specialist expertise and we intend to partner with providers to achieve our objectives.

In Horizon 1 we’re focusing on four areas:

  • Digital experience enabled
  • New Zealanders can access digital employment services
  • Development of new case management practices
  • More efficient and effective partnering through improvements in contracting and commissioning.

Current market engagement

MSD is now inviting interested vendors to attend a presentation on Te Pae Tawhiti transformation programme on Monday 27 June 2022 (10-11.30am).

Led by senior managers, the presentation will provide an overview of the multi-year programme and the market analysis and intelligence gathering engagement process we will be undertaking to help inform the DBC. The engagement process is specific to an experience platform and digital employment capabilities, products and solutions.

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