Te tauine i ā mātou mahi | Measuring our performance
Our Outcomes Framework
This year we have done significant work to improve our overall reporting through the development of a new Outcomes Framework (Figure 4), including updated impact statements and a suite of new key performance indicators (KPIs). Our impact statements outline our medium-term focus areas to achieve our outcomes, and capture our contribution to wider social sector priorities. The updated impact statements better reflect MSD’s role and show how we intend to realise Te Pae Tawhiti – Our Future.
The visual format of the raranga/weave demonstrates how our three strategic shifts contribute to our three outcomes and how we measure this progress using the 10 updated impact statements.
Figure 4: MSD's Outcomes Framework
Outcome one: New Zealanders get the support they require:
- Strategic shift: Mana manaaki. A positive experience every time
- Impact statement: Improve awareness of and access to support
- Strategic shift: Kotahitanga. Partnering for greater impact
- Impact statement: Improve support to people, whānau and families in hardship or insecure housing
- Strategic shift: Kia takatū tātou. Supporting long-term social and economic development
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system.
Outcome two: New Zealanders are resilient and live in inclusive and supportive communities:
- Strategic shift: Mana manaaki. A positive experience every time
- Impact statement: Improve how we connect and partner
- Strategic shift: Kotahitanga. Partnering for greater impact
- Impact statement: Improve the safety and strength of people, whānau, families and communities
- Strategic shift: Kia takatū tātou. Supporting long-term social and economic development
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system.
Outcome three: New Zealanders participate positively in society and reach their full potential:
- Strategic shift: Mana manaaki. A positive experience every time
- Impact statement: Improve effectiveness of support
- Strategic shift: Kotahitanga. Partnering for greater impact
- Impact statement: Improve sustainable employment outcomes
- Strategic shift: Kia takatū tātou. Supporting long-term social and economic development
- Improve our contribution to business and regional development
- Improve people's readiness for work, including through training and education
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system.
Our key performance indicators
As a result of a review of our Outcomes Framework, we have replaced our six impact indicators with a new suite of 15 KPIs to improve our performance reporting and better demonstrate progress towards our three outcomes. A summary of our performance towards these KPIs can be found in our non-financial performance statements (see pages 71 to 78). We also identified opportunities to improve the KPIs in the future, including through the benefit measures being developed by our Te Pae Tawhiti Programme.
Our new suite of KPIs:
- addresses feedback we have received, including from external agencies such as Audit New Zealand and The Treasury, around making sure we have an appropriate number of impact indicators to monitor our progress against 10 impact statements
- implements recommendations from the Welfare Expert Advisory Group – Kia Piki Ake, particularly around improved outcomes, greater equity for Māori and Pacific peoples, and looking to reduce average debt per person.
More details about our KPIs and their selection are on pages 71 to 78.
Our Estimates measures
Our Estimates measures (presented in our non-financial performance statements see pages 71 to 137) track our delivery of the initiatives and services we are funded for against specific annual targets. Where possible these measures will evaluate achievement of the intended impact or outcome from a client’s perspective.
Estimates measures are reviewed annually in preparation for the Vote Social Development Estimates of Appropriation and Supplementary Estimates processes to ensure they continue to reflect the intent of the initiative they are measuring. We try to minimise changes to these measures to maintain trend information over time.
