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Our performance framework
Our performance framework shows how we measure and report on our performance against our outcomes. We report on progress using Government Targets, Key Performance Indicators (KPIs) and Estimates performance measures.
There are nine Government Targets for public service agencies to contribute towards achieving by 2030. MSD supports the following targets:
- (start of blue text) 50,000 fewer people on the Jobseeker Support benefit (end of blue text)
- (start of purple text) 75 percent fewer households in emergency housing – jointly with the Ministry of Housing and Urban Development (HUD).(end of purple text)
These two targets are most directly reflected in three of our impact statements and associated KPIs as shown below in blue and purple.
Our 16 KPIs demonstrate progress towards our 10 impact statements. The results of our KPIs are on pages 18 to 25.
Figure 4 horizontally maps from outcomes and focus areas through to impact statements and associated KPIs. This mapping applies to 2024/25 only.
Figure 4: MSD’s impact statements and associated KPIs 2024/25
|
Our three outcomes |
Our six focus areas |
Our impact statements and associated KPIs |
|---|---|---|
|
New Zealanders participate positively in society and reach their potential |
Getting New Zealanders working |
(start of blue text) Impact statement: Improve sustainable employment outcomes KPI: Client outcome – Sustainable exits into employment KPI: Future reliance – Estimated average future years on a main benefit KPI: Effectiveness – Employment programmes Impact statement: Improve people’s readiness for work, including through training and education KPI: Effectiveness – Benefit exits following work-readiness intervention (end of blue text) Impact statement: Improve our contribution to business and regional development KPI: Qualitative approach – Improve our contribution to business and regional development |
|
New Zealanders get the support they require |
Providing the income support people need |
Impact statement: Improve awareness of and access to support KPI: Timeliness – End-to-end time to receive a financial benefit Impact statement: Improve effectiveness of support KPI: Accuracy – Accurate benefit entitlement assessments KPI: Debt – Average overpayment debt |
|
New Zealanders get the support they require |
Supporting people with their housing needs |
(start of purple text) Impact statement: Improve support to people, whānau and families in hardship or insecure housing
KPI: Effectiveness – Housing support resolution (end of purple text) KPI: Timeliness – Time taken to be placed on the Public Housing Register (also known as the Social Housing Register) |
|
New Zealanders are resilient and live in inclusive and supportive communities |
Partnering with others |
Impact statement: Improve how we connect and partner KPI: Partner experience – Partnering for youth development Impact statement: Improve the safety and strength of people, whānau, families and communities KPI: Client experience – Satisfaction with services addressing family violence KPI: Client experience – Effectiveness of services addressing sexual violence |
| New Zealanders are resilient and live in inclusive and supportive communities |
Providing services that disabled people need |
(New impact statement and KPI to be added for 2025/26) |
|
Across all three outcomes |
Enabling MSD people to help New Zealanders (this focus area supports all our outcomes) |
Impact statement: Improve equity of outcomes, particularly for Māori KPI: Equity – Ethnicity cohort data across our KPIs (Māori and Pacific peoples initially) Impact statement: Improve people’s trust and confidence in the welfare system KPI: Client trust – Net trust score KPI: Client experience – Overall service score (these three overarching KPIs also apply across our five other focus areas) |
Alongside our new Strategic Intentions 2025–2029, we have updated our suite of KPIs from 1 July 2025. This includes a new qualitative approach KPI for the delivery of disability support services. We will report against our updated KPIs in our Annual Report 2026.
Our Estimates performance measures track our delivery of the initiatives and services we are funded to provide against specific annual standards. The results of our Estimates performance measures are on pages 47 to 111.