Our outcomes framework
Our outcomes framework (Figure 3) shows how we measure progress towards our strategic direction Te Pae Tawhiti – Our Future.
The visual format of the weave/raranga demonstrates how our three strategic shifts contribute to our three outcomes and how we measure this progress using the 10 impact statements.
Our impact statements outline our medium-term goals as set out in our Statement of Intent 2022–2026.
Figure 3: MSD's outcomes framework (weave/raranga)
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Outcome one: New Zealanders participate positively in society and reach their potential
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Strategic shift: Partnering for greater impact. Kotahitanga
- Impact statement: Improve sustainable employment outcomes
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Strategic shift: Supporting long-term social and economic development. Kia takatū tātou
- Impact statement: Improve people’s readiness for work, including through training and education
- Impact statement: Improve our contribution to business and regional development
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system
Outcome two: New Zealanders get the support they require
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Strategic shift: A positive experience every time. Mana manaaki
- Impact statement: Improve awareness of and access to support
- Impact statement: Improve effectiveness of support
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Strategic shift: Partnering for greater impact. Kotahitanga
- Impact statement: Improve support to people, whānau and families in hardship or insecure housing
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Strategic shift: Supporting long-term social and economic development. Kia takatū tātou
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system
Outcome three: New Zealanders are resilient and live in inclusive and supportive communities
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Strategic shift: A positive experience every time. Mana manaaki
- Impact statement: Improve how we connect and partner
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Strategic shift: Partnering for greater impact. Kotahitanga
- Impact statement: Improve the safety and strength of people, whānau, families and communities
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Strategic shift: Supporting long-term social and economic development. Kia takatū tātou
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system
We have reordered our three outcomes since our last Annual Report so that our employment-related outcome ‘New Zealanders participate positively in society and reach their potential’ comes first. This revised order of outcomes better reflects the Government and MSD’s priorities.
MSD’s new Strategic Intentions 2025–2029 came into effect from 1 July 2025. This includes six focus areas, refreshed impact statements and a new impact statement for the delivery of disability support services. These changes will be reflected in our updated outcomes framework for 2025/26.
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