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Enabling MSD people to help New Zealanders
This focus area supports all three of our outcomes.
Measuring our performance
On pages 16 to 17, we outline our performance framework. This details which KPIs relate to this focus area.
See pages 18 to 25 for more information on how we are performing against our KPIs.
We made progress in the key workstreams of our transformation programme
Following Budget 2025 announcements, the programme is now fully funded, and has been shifted into full delivery mode.
Reflecting this shift, the programme’s name changed to ‘MSD – services for the future’. Te Pae Tawhiti – Our Future remains the name of MSD’s strategic direction, and that is still guiding us to get to where we want to go. MSD – services for the future is how we will get there.
This programme will change the way we deliver services, technology and business processes to enable a sustainable welfare system for the future. This means we will be able to streamline our case management system, require fewer resources for transactional processing, reduce the overall risk of system failure, and be able to work better with partners by reducing red tape.
Progress is being made on the programme with the delivery of the first releases of Kotahitanga (partnering and commissioning improvements). Release 1 (November 2024) meant we transitioned over 800 active contracts from our heritage Funding and Contracting system (FAC) into our new contracting platform, Weka. Release 1.5 (May 2025) meant improvements to system integration, process automation and e-signature functionality.
We progressed with design work on how employment and commissioning services will work as a Future Service Model, and on an approach to safely transition to new IT systems without compromising our delivery of services.
Looking forward
Now that funding has been secured, we are focusing on delivering the first element of Digital Employment as we build on our work to date. This involves a client portal where they can view jobs that match their interests and skills and apply for jobs in their own time, an improved staff portal, meaning less time on admin and more time helping people, and a jobs matching engine.
Our work is also focused on the remaining delivery of Kotahitanga (migrating contracts from other heritage systems into Weka), and our work programme of change beyond these deliverables.