Measuring our performance | Te ine i ā mātou mahi
Our outcomes framework
Our outcomes framework (Figure 4) shows how we measure progress towards our strategic direction Te Pae Tawhiti – Our Future.
The visual format of the raranga/weave demonstrates how our three strategic shifts contribute to our three outcomes and how we measure this progress using the 10 impact statements.
Our impact statements outline our medium-term focus areas as set out in our Statement of Intent 2022–2026.
Figure 4: MSD's outcomes framework (raranga/weave)
Outcome one: New Zealanders get the support they require:
- Strategic shift: Mana manaaki. A positive experience every time
- Impact statement: Improve awareness of and access to support
- Impact statement: Improve effectiveness of support
- Strategic shift: Kotahitanga. Partnering for greater impact
- Impact statement: Improve support to people, whānau and families in hardship or insecure housing
- Strategic shift: Kia takatū tātou. Supporting long-term social and economic development
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system.
Outcome two: New Zealanders are resilient and live in inclusive and supportive communities:
- Strategic shift: Mana manaaki. A positive experience every time
- Impact statement: Improve how we connect and partner
- Strategic shift: Kotahitanga. Partnering for greater impact
- Impact statement: Improve the safety and strength of people, whānau, families and communities
- Strategic shift: Kia takatū tātou. Supporting long-term social and economic development
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system.
Outcome three: New Zealanders participate positively in society and reach their potential:
- Strategic shift: Kotahitanga. Partnering for greater impact
- Impact statement: Improve sustainable employment outcomes
- Strategic shift: Kia takatū tātou. Supporting long-term social and economic development
- Improve people's readiness for work, including through training and education
- Improve our contribution to business and regional development
- Impact statement: Improve equity of outcomes, particularly for Māori
- Impact statement: Improve people’s trust and confidence in the welfare system.
We have moved one of our impact statements in the raranga/weave since our last Annual Report. The impact statement ‘Improve effectiveness of support’ has been moved to map against the outcome ‘New Zealanders get the support they require’. Moving this impact statement reflects the alignment between the strategic outcome and the work that MSD delivers towards this impact statement.
Measuring our progress
We monitor our progress against our outcomes framework using a range of key performance indicators (KPIs) and measures.
Our 15 KPIs demonstrate progress towards our 10 impact statements. More details about our KPIs are on pages 72 to 79.
Our Estimates performance measures track our delivery of the initiatives and services we are funded for against specific annual targets. The results of our Estimates performance measures are on pages 80 to 145.
