Family violence and sexual violence helplines

MSD funds national online and helpline services for people impacted by family violence and sexual violence in Aotearoa New Zealand.  

Collectively, these provide 24/7 national helpline services through phone, text message, webchat and email. They also deliver immediate crisis support, de-escalation, triage, brief interventions and referral pathways for whānau.

MSD funds helpline services and online support for people impacted by family violence and sexual violence

Family violence and sexual violence helpline services are delivered by Whakarongorau Aotearoa. Through this partnership MSD also funds increased availability of helplines for major family violence services. 

National family and sexual violence services include:  

Family Violence Information Line  
Phone: 0800 456 450  

• Are You OK website/chat for victim/survivors of family violence and people supporting them to be safe 
• Change Is Possible website/chat for people using violence and looking to change their behaviour, and the people supporting them to do so  

These helplines are part of the wider Campaign for Action on Family Violence.  

Safe to Talk | Kōrero mai ka ora helpline services and webchat for anyone worried about sexual harm or concerned about their own behaviour. 

Phone: 0800 044 334 | text: 4334 

Elder Abuse Response Helpline helpline services for older people concerned about how they’re being treated or feel frightened or at risk.  

Phone: 0800 EA NOT OK (0800 32 668 65) | text: 5032 | email: support@elderabuse.nz

Continuing to improve family and sexual violence helplines and online help

In 2024, MSD signed a new partnership outcome agreement with Whakarongorau Aotearoa. Through this partnership, Whakarongorau and MSD developed a joint strategic roadmap. The roadmap sets out clear goals across five domains to support continuous improvement. This ensures that tools and services continue to meet the needs of all people seeking help for family and sexual violence.  

Through feedback we can continuously improve our digital products. If you have any specific questions or feedback, please email the team at Family_Violence_CPP@msd.govt.nz