Achievement of our performance targets was affected by the COVID-19 response - Annual Report 2019/20
Each year we agree with the Government on how we will use the funding approved by Parliament and on how we will measure our performance. The performance measures and agreed standards are published in the annual Estimates of Appropriations, and may be amended in Supplementary Estimates during the year.
We achieved 55 out of 68 performance standards (81 percent) this year [1], compared with 64 out of 78 (82 percent) last year.
We have grouped our appropriations and performance measures into five broad categories: providing financial assistance, providing employment assistance, providing housing assistance, supporting community services, and supporting the welfare system. The Assessing our performance section in the PDF and print versions of the Annual Report gives more details about how COVID-19 affected performance in individual appropriations, including result breakdowns before and during COVID-19. The effect of COVID-19 did not necessarily result in performance standards not being achieved.
Our performance achievement in each category
Overall
55/68 standards achieved
Providing financial assistance
11/15 standards achieved [3]
Of the four measures that failed to reach standard, only one did so clearly as a result of the impact of COVID-19.
Providing employment assistance
6/7 standards achieved [4]
The one measure in this group that failed to meet standard did not do so as a result of the impact of COVID-19.
Providing housing assistance
4/4 standards achieved
Supporting community services
23/27 standards achieved
Of the four measures that failed to meet performance standard, two did so substantially as a result of the impact of COVID-19.
Supporting the welfare system
11/15 standards achieved
Of the four measures that failed to meet performance standard, two did so substantially as a result of the impact of COVID-19.
Footnotes
- There were 72 performance measures this year. Three of these were setting baselines for future years and therefore cannot be reported as having been achieved or not achieved, and one has a target in a future period (but is on track to be achieved at that time). Return to text
- This includes two surveys that were not carried out this year. Return to text
- In addition, one measure in this group has a standard set to be achieved in 2022. We have not categorised this measure as ‘achieved’ or ‘not achieved’ this year. Return to text
- In addition, three measures in this group were setting baseline for assessing performance in future years. We have not categorised these measures as ‘achieved’ or ‘not achieved’ this year. Return to text
