We operate from locations across New Zealand, some of which are multifunctional - Annual Report 2019 - 2020
We maintain a network of around 180 office locations, including more than 120 service centres in towns and cities throughout the country where people can seek the financial and other assistance they need.
Increasingly we are providing services remotely, that is outside the traditional service centre model. These include phone and digital channels.
In smaller communities we make use of local Heartland Services arrangements, where people can access the services of several different government agencies in one place. Five of the Heartland Services centres operate from MSD sites.
Data about our service centre locations in each region can be found in Appendix 2.
Northland
- 7 service centres
- Centralised Services (Whangarei)
- Fraud and Investigations Unit (Whangarei)
- Specialised Processing Services (Whangarei)
- Regional Office (Whangarei)
Auckland
- 34 service centres [1]
- Historic Claims Unit (Takapuna)
- Crown Accounting Services (Waitakere)
- Regional Training Units (Waitakere, Onehunga, Mangere)
- Contact centres (Waitakere, Ellerslie)
- Fraud and Investigations Unit (Avondale)
- Legal Services Unit (Auckland Central)
- IT Resilience Unit (Auckland Central)
- Centralised Housing Unit (Ellerslie)
- Regional Office
Bay of Plenty
- 11 service centres
- Regional Training Unit (Tauranga)
- Heartlands Services (Kawerau, Opotiki)
- Legal Services (Rotorua)
- Fraud and Investigations Unit (Rotorua)
- National Claims Processing Unit (Rotorua)
- National Accounting Centre (Rotorua)
- Regional Office (Rotorua)
Waikato
- 13 service centres
- Centralised Services Unit (Hamilton)
- Fraud and Investigations Unit (Hamilton)
- Regional Office (Hamilton)
East Coast
- 9 service centres
- StudyLink Processing Centre (Gisborne)
- Fraud and Investigations Unit (Napier)
- Heartlands Services (Waipukurau)
- Regional Office (Napier)
Taranaki
- 10 service centres
- Centralised Services Unit (Whanganui)
- Regional Office (New Plymouth)
Central
- 8 service centres
- StudyLink Centralised Services (Palmerston North)
- Fraud and Investigations Unit (Palmerston North)
- Regional Training Unit (Palmerston North)
- Heartlands Services (Pahiatua)
- Regional Offi ce (Palmerston North)
Wellington
- 8 service centres
- Regional Training Unit (Porirua)
- Contact centre (Lower Hutt)
- Fraud and Investigation Unit (Lower Hutt)
- Integrity Intervention Centre (Lower Hutt)
- Crown Accounting Services (Lower Hutt)
- Centralised Services Unit (Wellington)
- Specialised Processing Centre (Wellington)
- Seniors Support Centre (Wellington)
- Regional Office (Wellington)
- National Office complex (Wellington)
Nelson/Marlborough/West Coast
- 6 service centres
- Regional Training Unit (Nelson)
- Heartlands Services (Takaka, Kaikōura)
- Regional Office (Nelson)
Canterbury
- 9 service centres [2]
- Centralised Services Unit (Christchurch)
- Contact centre (Christchurch)
- Collections Unit (Christchurch)
- Regional Office (Christchurch)
Southern
- 11 service centres
- Regional Office (Dunedin)
Footnotes
- Includes one closed for seismic strengthening. Return to text
- Chatham Islands residents may access services through the local Heartland Services centre or through digital channels. Case management is carried out by the Riccarton Service Centre. Return to text
