![Thumbnail image for the annual report 2019](/images/mandatory/general-content/publication-covers/annual-report-2019.png)
How we support New Zealanders
About 1.25 million New Zealanders receive services from us in any one year. At some point in their lives, almost every New Zealander receives our support.
![77466 in 2017/18 decreased in 2018/19 to 70218](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-1-icon.png)
In 2018-2019 70,218 people were able to cancel their benefit because they got work
![64% in 2017/18 decreased in 2018/19 to 62% of](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-2-icon.png)
In 2018-2019 62% of clients with full-time work obligations who left the benefit system stayed off benefi t for at least six month
![64% in 2017/18 has decreased in 2018/19 to 61% of](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-3-icon.png)
In 2018-2019 61% of benefit applications online rather than in person
![In 2017/18 75% increased in 2018/19 to 81% of](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-4-icon.png)
In 2018-2019 81% of clients used MyMSD to get help and information, book appointments, and update personal details
![In 2017/18 95% has increased in 2018/19 to 97% of](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-5-icon.png)
In 2018-2019 97% of participants in youth development programmes said their skills had improved
![In 2018 9213 have increased in 2019 to 9630 of](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-6-icon.png)
In 2019 9,630 businesses were offering discounts and concessions to SuperGold Cardholders, as at 30 June
![In 2018 734533 increased in 2019 to 761008 of](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-7-icon.png)
In 2019 761,008 of New Zealand seniors and veterans were SuperGold Cardholders, as at 30 June
![In 2017/18 323,000 decreased in 2018/19 to 311,000](/images/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/graphs---how-we-supported-new-zealanders/ar-2019-info-8-icon.png)
In 2018-2019 311,000 Student Loan and Allowance applications were processed