Client experiences with MSD income support

These reports share findings on people’s experiences with MSD income support. Two studies by Katoa Ltd look at how Māori and Pacific mothers experienced the removal of the Section 192 sanction, which reduced benefit payments for sole parents who did not name the other parent, in 2020. The third report brings together findings from 15 projects since 2018 on clients’ experiences with MSD support, including the Māori and Pacific mothers’ studies.

Synthesis of client experiences of the 2018-2022 income support changes

This synthesis draws on research from 2018-2022 and focuses on people’s experiences of receiving income support and changes to the income support system. This builds on the baseline synthesis of research from before 2018.

How young Māori and Pacific mothers’ have experienced changes in income support between 2018 and 2021/22

MSD commissioned Katoa Ltd to undertake qualitative research studies to explore Māori and Pacific mothers’ experiences of the changes to income support between 2018 and 2021/22. The Māori mothers’ study had a Kaupapa Māori methodology, interviewing 31 Māori māmā in Wellington and Hawke’s Bay about their experience. The Pacific mothers’ study was guided by a Pacific research approach and interviewed 10 Pacific mothers.

Reports