Important issues

Schools will have their own regulations and procedures for confidentiality, privacy and risk management issues.

It is important for the school to discuss these procedures with volunteers.

Confidentiality

Staff members responsible for the initiatives should discuss confidentiality and privacy matters with volunteers.

Complaints procedure

Volunteers should be aware of the school's complaints procedures.

Managing difficult situations

Schools have the right to cease the involvement of a volunteer or choose the number and type of volunteers they use, and when they are required. Volunteers should be aware of what steps they can take when faced with a difficult situation.