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Extra help with navigating the care and support system - A Guide for Carers

As this Guide demonstrates, there are many helpful services and supports available to support you as a carer, as well as the person that you are caring for. If you’d like help with navigating the care and support system, there are places you can go to get assistance.

Disability Information Advisory Services

Disability Information Advisory Services (DIAS) provide independent information and advice to disabled people, their families, whānau, āiga, caregivers and providers and the general public. They can tell you about Ministry of Health-funded and non-Ministry funded disability support services, and how you can find them. This information may include:

  • how to find support and advocacy groups
  • how to find a Needs Assessment and Service Coordination organisation
  • information about what’s available in your community
  • information related to a particular disability.

The service is available to everyone, for free. You can visit a DIAS whenever you want. Some DIAS organisations are regional, while others are nationwide.

Visit the Disability Information Advisory Services page on the Ministry of Health website.

Whānau Ora commissioning agencies

Whānau Ora commissioning agencies commission Whānau Ora partners to build on the strengths of whānau and Māori communities to support the achievement of Whānau Ora. As part of their broader role of support, Whānau Ora navigators (kaimahi or kaiārahi) provide direct support and broker support and services for whānau from other agencies. To access Whānau Ora services, contact your relevant commissioning agency:

The Whānau Ora Commissioning Agency works with whānau and families in the North Island:

Te Pūtahitanga o Te Waipounamu works with whānau and families in the South Island:

Pasifika Futures is dedicated to working with Pacific Island families across the country:

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