People

Contact information for organisations referred to in this Guide - A Guide for Carers

ACC

ACC can help if you’re injured or support someone who has been injured and needs care.

For language and cultural services call 0800 101 996. ACC has interpreters who can help you.

If you’re Deaf, you can contact ACC on deaf@acc.co.nz or fax 0800 332 354.

ACC branches are listed in the Government department contacts section of the phone book.

Accessable

Accessable provides and funds equipment, housing and vehicle modifications on behalf of the Ministry of Health in Auckland and Northland. Accessable also funds equipment and housing modifications for ACC clients nationwide.

Accessable manages repairs and servicing for equipment provided.

Carers New Zealand

Carers New Zealand is a national not for profit that provides information, learning, advice and support to family, whānau and āiga carers. It’s also the Secretariat for the New Zealand Carers Alliance. The Carers Alliance is a coalition of 47 national not for profit organisations, all of whom support and provide services for carers.

District Health Boards (DHBs)

District Health Boards (DHBs) provide and fund health services in their district. DHBs also hold contracts and agreements with other organisations providing health services. However, disability support services and some health services are funded and purchased nationally by the Ministry of Health.

For more information on your DHB, go to the My DHB page on the Ministry of Health website.

Enable New Zealand

Enable New Zealand provides disability services throughout New Zealand (except for Auckland and Northland) on behalf of the Ministry of Health and ACC. These services include equipment and modifications, disability information services, and disability Needs Assessment and Service Coordination services for people under 65 (in the MidCentral region).

Family Services Directory

The Family Services Directory is an online tool that connects people with help and support. As a carer, you may find this directory useful for local support, advice or networks.

Health and Disability Commissioner

The Health and Disability Commissioner’s role is to promote and protect the rights of people using health and disability services.

The Health and Disability Commissioner’s website has information on rights in a range of languages.

Health Quality & Safety Commission New Zealand

The Health Quality and Safety Commission works with clinicians, providers and consumers to improve health and disability support services.

The Health Quality and Safety Commission’s website has information on Advance Care Planning.

Inland Revenue

Information about Working for Families, KiwiSaver and other tax related information.

  • Visit ird.govt.nz
  • Call 0800 227 773
  • Deaf Link free fax 0800 447 755

KiwiSaver queries

Ministry of Business, Innovation and Employment

General queries on employment, flexible working arrangements, pay, holidays and leave.

Ministry of Education

Information about Ministry of Education funding and services can be accessed in a range of ways.

If you already have a relationship with a Needs Assessment and Service Co-ordination (NASC) organisation, you can also talk to them.

Ministry of Health

The Ministry of Health leads New Zealand’s health and disability system and has overall responsibility for the management and development of that system. For information:

  • Visit health.govt.nz
  • Auckland – call (09) 580 9000
  • Hamilton – call (07) 929 3600
  • Wellington – call (04) 496 2000
  • Christchurch – call (03) 974 2040
  • Dunedin – call (03) 474 8040

Nationwide Health and Disability Consumer Advocacy Service

Needs Assessment and Service Coordination (NASC) organisations or equivalent

You need an assessment from a NASC organisation or equivalent to get most health and disability support services funded by the Ministry of Health or a DHB.

Younger people with chronic health conditions (generally under 65 years)

You can find a list of NASC organisations for younger disabled people at the Ministry of Health website. Visit the Needs assessment and service coordination services page on the Ministry of Health website or phone the Ministry of Health’s disability number 0800 DSD MOH (0800 373 664).

Younger disabled people (generally under 65 years)

You can find a list of NASC organisations for younger disabled people at the Ministry of Health website. Visit the Needs assessment and service coordination services page on the Ministry of Health website or phone the Ministry of Health’s disability number 0800 DSD MOH (0800 373 664).

Older people (aged over 65 years and people aged 50–64 years who have similar needs)

You can find a list of NASC organisations for older people at health.govt.nz and search for "Support services for older people" then scroll down to select the correct page from the list. Alternatively, call your DHB or your local hospital and ask to talk to the NASC team for older people.

People with mental health, alcohol or other drug issues

Call your mental health service at your local DHB. Your doctor or another health professional can also tell you how to contact a NASC organisation.

New Zealand Carers Alliance

The New Zealand Carers Alliance is a coalition of more than 40 national non-profit organisations seeking progress for family carers. Contact is through Carers NZ.

New Zealand Federation of Disability Information Centres

A national organisation of Disability Information Advisory Services. Promotes and supports the local provision of general disability information and referral services focused on achieving the aims of the New Zealand Disability Strategy.

Office for Seniors

The Office for Seniors provides a wide range of information for seniors and those interested in seniors’ issues. This includes advice on establishing an Enduring Power of Attorney and identifying and addressing social isolation.

Senior Services

New Zealand Superannuation

For information on New Zealand Superannuation and other support available for older people:

Veteran’s Pension Centre

SuperGold Card

StudyLink

For information about StudyLink help or to apply online for a Student Allowance, Student Loan or course-related costs:

Veterans’ Affairs New Zealand

Veterans’ Affairs provides support, services, and entitlements to eligible serving and former serving members of New Zealand’s Armed Forces.

They’re part of the New Zealand Defence Force, but the decisions they make are independent.

Where they cannot provide help, they’ll work with others to try to find someone who can.

To check eligibility:

Work and Income

A range of financial support is available to carers or the person being cared for through Work and Income. You can find out more about help available, and what you need to do if you’re getting a benefit or other financial support, on the Work and Income website. You can also apply, make an appointment, or update some of your own details online.

Please ask if you want to speak to someone in another language.

Previous page | Next page