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Guidance and information for all social services

This page provides up to date information and answers to common questions from our social service partners. Please check this page regularly in addition to the Government’s COVID-19 website.

Check our latest guidance for social services providers

Support through Work and Income

Work and Income may be able to help if you or someone you work with have been affected by COVID-19.

Health information

It is essential that everyone is following the Ministry of Health’s advice in response to COVID-19. Their website provides comprehensive and up to date information on how individuals and organisations can appropriately prepare and respond to developments in a nationally consistent way.

For COVID-19 health advice and information you can also contact the Healthline team (for free) on 0800 358 5453.


Updated information for people that need help, support or advice can be found on the Unite against COVID-19 website.

An information sheet is available, outlining support people can access through Work and Income.

We have translated this information in a range of languages.

Keeping you updated

If you have any specific questions, please contact your contract or relationship manager in the first instance. You can also email us at community_information@msd.govt.nz. We will try to get back to you as soon as we are able.

The Government’s COVID-19 website is constantly being updated with information on New Zealand’s response to the pandemic and is the first place to go for information you may need.

This website provides information on the COVID-19 Alert Levels and what we need to do in response.

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