Complaints about an income support or pension decision

Review of a decision

If you don't agree with a decision we've made, you can challenge it and it can be reviewed. This is called a 'review of decision'. This can end up going to the Benefit Review Committee for review.

There is information on the Work and Income website about this process.

Review of a medical decision

If you don't agree with a medical decision we've made, you can challenge it and our decision can be reviewed. This is called a 'review of a medical decision'. This can end up going to a Medical Appeals Board for review.

There is information on the Work and Income website about this process.

Getting free legal and benefit advice in your region

These are information sheets about organisations that you can go to for free, independent legal and benefit advice.

They have been broken down regionally.

Information for trespassed clients

Information for people who have been served a Trespass Notice from one or more Ministry of Social Development offices.

Advocates

An advocate deals with the Ministry on someone's behalf; they can only do what the person they represent has said they can do. This consent must be in writing unless the person is present with the advocate.