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COVID-19 - Where to go for services and support

Family and friends are an important support in times like this. If, for any reason, you don’t have access to family and friends, you’re not alone.

Here is information about where you can go for services and support, what you can get help with, and contact information during the COVID19 emergency.

Online shopping services

What can they help you with?

If you are most at risk of COVID19, according to government’s guidelines, you can apply for Supermarket Priority Assistance Service for online deliveries.

How can you contact them?

Apply for Supermarket Priority Assistance Service for online deliveries https://shop.countdown.co.nz/shop/content/priority-assistance

Online ordering is open 7 days per week.

Check the store website for information about click and collect and delivery slots.

The guidelines on who is most at risk are on the COVID19 website.

Essential social sector organisations

You can also contact social sector organisations who provide essential services.

What can they help you with?

Social sector organisations can help you with:

  • providing or delivering food and other essential goods (for example, food banks, food rescue, food parcels)
  • providing childcare services for essential workers (for example, ECE, OSCAR)
  • providing family and sexual violence crisis response support.

How can you contact them?

Services are mostly available 7 days a week – 7am to 7pm

Ministry of Social Development (MSD)

If you need financial support, you can contact MSD services:

  • Seniors
  • StudyLink
  • Work and Income Services
  • Youth Services.

What can they help you with?

MSD can help you with financial support for emergencies and on-going needs.

There is a wide range of information on the MSD website.

You can apply for a main benefit on-line and check your eligibility for food assistance. You can also ask for help by phone for other essential needs, for example emergency housing.

How can you contact them?

MSD service centres are currently closed but case managers are still available to help people in need.

Click on the MyMSD login button at the top of the home page to apply for food grants, benefits, and support.

0800 552 002 (Seniors 65+)

0800 889 900 (Students)

0800 559 009 (General line)

MyMSD 24 hours, 7 days a week, 8am to 5pm MSD 0800 General line

If you are Deaf or hard of hearing you can contact Work and Income by:

We currently have a lot of requests so there might be a delay in getting back to you, but we will get back to you.

Temporary Accommodation Services

This service is for you if you need to self-isolate and can’t do it in your own home or you are a traveller visiting New Zealand and don’t have suitable accommodation.

What can they help you with?

They can provide temporary accommodation for self-isolation.

How can you contact them?

0508 754 163

The call centre is available 24 hours a day, 7 days a week.

1737, need to talk?

What can they help with?

If you’re feeling anxious, down, overwhelmed or that you need to talk with someone, you can call or text the helpline for free.

How can you contact them?

1737 – free call or text anytime (24 hours, 7 days a week) 0800 1737 1737 – free call

Healthline

What can they help with?

You can call Healthline for health advice and information about a condition or illness. The advice and information is provided by trained healthcare professionals.

How can you contact them?

0800 611 116 Free call 24 hours, 7 days per week

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