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Suspension and revocation of approval

The provider’s approval status may be suspended or revoked in certain circumstances. This might include, for example, where there is serious concern about the safety of clients or the provider’s on-going ability to deliver quality services or where the provider has failed to comply with the accreditation standards over time.

Approval suspensions and revocations are generally published in the New Zealand Gazette*.

Suspension process

The provider will be sent a letter informing them of the suspension and outlining the concerns MSD has identified.

The Suspension will be published in the New Zealand Gazette*.

The provider will have the opportunity to make a submission to address MSD’s concerns:

  • if the provider satisfactorily addresses the concerns, within the specified timeframe, the suspension may be lifted
  • if the provider does not satisfactorily address the concerns, the provider may have their approval revoked.

What suspension means for a provider

  • any funding being delivered to the provider by MSD may be put on hold
  • contracted services may not be able to be delivered. This may mean clients are transferred to other providers.
  • New contracts or funding for services with the provider are unlikely to be considered while the suspension is in place
  • Existing agreements will be put on hold until suspension is resolved
  • information about the suspension may be shared with other government agencies.

Revocation process

Following a suspension, MSD will consider any submission the provider has made in the timeframe provided. If MSD decides to revoke the approval, the provider will be sent a letter informing them of the revocation of approval. The revocation will generally be published in the New Zealand Gazette*.

What revocation means for a provider

  • contracts with MSD may be terminated. This may result in the provider having to refund MSD
  • a provider that has had its approval revoked might not be considered for future tenders, contracts and funding from MSD
  • information about the revocation may be shared with other government agencies

* Approval suspensions and revocations for Level 1, Level 2 and Level 3 are published in the New Zealand Gazette. Providers at approval Level 4 will not have suspension or revocation notices published.

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