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Refreshed approach to working with contracted social service providers

Government agencies that fund the provision of social services have refreshed their commitments to a shared approach which provides certainty around funding for providers during the ongoing COVID-19 response.

A framework has been developed for providers and funding agencies to use to determine which scenario is relevant to different service types or providers and identify operational implications.

We encourage you to use the framework in conversations with your funding agency about the services you provide so we can work better together to respond to the needs of our communities.

We recognise that the basis for “fee for service” arrangements varies across funding agencies, so it will be important to talk with your funding agency about how this commitment will apply in your circumstance.

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