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Improving the historic abuse claims resolution process

Government announces final Terms of Reference for Royal Commission of Inquiry into Historical Abuse in State Care and in the Care of Faith-based Institutions

The Government has announced the final Terms of Reference for the renamed Royal Commission of Inquiry into Historical Abuse in State Care and in the Care of Faith-based Institutions. The new name reflects an extension of scope as the result of public feedback, including to schools, faith-based institutions and some health and disability facilities.

Being more responsive to claimants

Due to the number of claims the Ministry receives, and the time consuming nature of investigations, a backlog of claims has built up over time.

A claim is still taking an average of over three years to process. We need to do better for claimants.

As part of a commitment to continuous improvement we have been working with independent advisors to review the existing system. We have also consulted with past and present claimants, many of who are Māori, and with the professionals involved in the process to understand what works and what doesn’t. You can see the reports from the consultation here (PDF).

We will now use the information we have gathered to develop an improved process we can be confident is meeting the needs of our claimants. MSD’s responses to the reports can be found here (docx).

Claims data - quarterly reports

In reporting claims data, it is important to note that it will vary over time as people’s individual circumstances and decisions relating to their claim change. For example, a claimant might have filed a claim in Court in 2014 then withdrawn it in 2016 but continued it as a direct claim. In the data, this case will only be counted once, and will be reported as a current direct claim.

The reported data is for those claims that have been filed in Court or received directly by the Ministry since 1 January 2004. The data is updated quarterly.

Final Report of the Confidential Listening and Assistance Service – Government response

The Confidential Listening and Assistance Service operated from 2008 to 2015, providing a confidential and supportive forum for people to talk about their experiences of abuse or neglect during their time in State care before 1992. This included in the residential special education, health and welfare sectors.

The service, headed by Judge Carolyn Henwood, presented its final report, Some Memories Never Fade, in July 2015 which has been published along with the Government’s response.

The service met with 1,103 people over the period before its tenure ended on 30 June 2015.

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Documents

Feedback from Māori consultation

Report from engagement with claimants

Consultation with claimants – MSD response

Cabinet paper: Resolving Historic Claims of Abuse - Proposal to Bring Funding Forward

Report: Resolving Historic Claims of Abuse - Proposal to Bring Funding Forward

Nov 2014

Report: Historic Claims of Abuse - Completion Strategy and Funding Implications

Feb 2014

Report: Timely Resolution of All Historic Claims of Abuse by The End of 2020

Oct 2013

Social Welfare Residential Care 1950 -1994

Oct 2010

Summary of "Understanding Kohitere"

Oct 2010

John Werry Release

Oct 2010

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